Frequently Asked Questions


What is a psychologist and what do they do?

A psychologist is a mental health professional who is trained in the science of how people think, feel, and act. Psychologists generally require a minimum of six years of University training, which includes two years of supervised practice. 

A psychologist is trained to assess a client's presenting issue and assist the client in understanding how the issue/s may have developed. They provide therapy and support for a client in order to better manage their mental health and improve their wellbeing.

Do I need a referral to see a psychologist?

No, you do not - You can book in with us as a private client. However, obtaining a referral from a GP may give you access to a Medicare rebate.

Am I eligible for a rebate from Medicare or my private health insurance?

If you obtain a referral and Mental Health Care Plan (MHCP) from a GP, you may be able to access a medicare rebate for up to 10 sessions in a calendar year.

If you have private health insurance, please check with your insurance company if you are eligible for psychological services cover. 

What can I expect from the first session with a psychologist?

At your first session, please bring your referral and Mental Health Care Plan (MHCP) prepared by your GP (if applicable) and your medicare card. 

You will firstly be asked to fill out a form with basic details (e.g. name, DOB, contact details). Your psychologist will then go through a consent form with you, explaining important details such as the confidentiality of sessions.

Once this is complete, the session will generally entail asking you about what brought you to therapy and about the difficulties that you have been experiencing. Your psychologist will also ask you about other areas of your life (e.g. family, work, previous counselling, etc.) This is important in order to develop a better understanding of your current circumstances and to develop an individualised treatment plan. This may take longer than one session. 

How long are the sessions?

Sessions are about 50 minutes in duration. 


How many sessions will I need to attend?

This varies from person to person. While some only attend for a few sessions, others may need ongoing therapy for a number of years. This is largely dependent on what you hope to gain from therapy and the complexities behind what you are seeking therapy for. 

Are the sessions confidential?

Yes, everything that is discussed between you and your psychologist is kept private and confidential except when:

  • There is risk of harm to yourself and/or to others
  • A subpoena is made by the court

If you have been referred by your GP, we will also maintain some communication with your GP. 

Other than this, we require your consent to disclose your personal information to others. 

How much does it cost to see a psychologist?

With a mental health care plan (MHCP), you may be eligible for a rebate, meaning that the out-of-pocket fee for a session during business hours is $63.50. For after-hours appointments, the out-of-pocket fee is $83.50.

If you want to access a private session as you do not have a referral and MHCP prepared by a GP, please contact us about fees. You may also be able to access a rebate through your private health insurance.

Please note that our fees are significantly lower than the Australian Psychological Society (APS) recommended fee of $251 for a session (July 2018 - June 2019). 

What is your cancellation policy?

Please contact the us at least 24 hours in advance if you are unable to attend your appointment. If less than 24 hours notice is provided, a 50% cancellation fee will be charged. 

In the instance of a non-attendance without notice, a 100% cancellation fee will be charged. 

If a cancellation is made due to sudden sickness or emergencies, please contact us ASAP. 

Are there any circumstances in which I cannot seek therapy from Premium Wellbeing & Psychology?

Please note that we:

  • Cannot see clients through WorkCover, TAC, NDIS or any other third party organisation
  • Do not offer assistance in relation to court reports
  • Are not a crisis service. If you are in immediate risk of harm to yourself or to someone else, please dial 000 for emergencies or contact Lifeline on 13 11 14 for crisis support.
  • For clients with an eating disorder, we cannot accept referrals if you have a BMI under 16. We, unfortunately do not have the capacity to manage the medical needs associated with significantly low weight. 

Please do not hesitate to contact us should you have any further queries or questions.