Psychological Services FAQ

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A psychologist is a mental health professional who is trained in the science of how people think, feel, and act. Psychologists generally require a minimum of six years of university training, which includes two years of supervised practice. Through confidential therapy, a psychologist is equipped to assess a client's presenting issues and assist them in understanding how these issues may have developed. They provide therapy and support to help clients better manage their mental health and improve their wellbeing.

No, you do not need a referral to book a confidential therapy session as a private client. However, obtaining a referral from a GP may allow you to access a Medicare rebate for your psychologist sessions.

With a valid Mental Health Care Plan (MHCP) or Eating Disorder Plan (EDP), Medicare rebates are available, which means that the out-of-pocket cost to you is reduced. Medicare rebates are also available under Medicare's Pregnancy Support Counselling scheme. 

If you are not eligible for Medicare rebates, private psychological services are also available. You may be eligible for a rebate through your private health insurance, but will need to check with your insurance company (if applicable). 

Please contact us for more information about session fees. 

Please note that session fees are lower than the 2025/2026 Australian Association of Psychologists Inc (AAPi) recommended fee of $330 for a standard consultation.

With a Mental Health Care Plan (MHCP), you can access up 10 Medicare rebateable sessions in a calendar year.

With an Eating Disorder Plan (EDP), you can have up to 40 sessions with a Medicare rebate. 

Jessica can also provide confidential therapy sessions under Medicare's Pregnancy Support Counselling Scheme; although this only provides 3 sessions (and with a lower Medicare rebate available). 

The first session of your therapy will typically involve discussing what led you to seek help and the challenges you have been facing. Your psychologist will also inquire about various aspects of your life, such as family, work, and any previous counselling experiences. This information is crucial for developing a comprehensive understanding of your current situation and creating an individualised treatment plan. Please note that this process may extend beyond a single session. 

Therapy sessions typically last about 50 minutes.

This varies from person to person. While some may only attend a few sessions of therapy, others might require ongoing sessions with a psychologist for several years. This largely depends on what you hope to gain from therapy and the complexities behind what you are seeking help for.

Yes, everything discussed during your confidential therapy sessions with your psychologist is kept private and confidential, except in the following circumstances: 

- If there is a risk of harm to yourself and/or to others. 

- If a subpoena is issued by the court. 

If your psychologist has been referred by your GP, we will also maintain some communication with your GP regarding your care. 

Aside from these situations, we require your consent to disclose any personal information to others. 

Please contact us at least 24 hours in advance if you are unable to attend your appointment for therapy. If less than 24 hours notice is provided, a 50% cancellation fee will be charged. In the instance of non-attendance without notice, a 100% cancellation fee will be charged. If a cancellation is made due to sudden sickness or emergencies, please contact us ASAP to discuss.

Please note that we: 

Cannot see clients through WorkCover, TAC, NDIS, or any other third-party organisation. 

Do not offer assistance in relation to court reports. 

Are not a crisis service. If you are in immediate risk of harm to yourself or to someone else, please dial 000 for emergencies or contact Lifeline on 13 11 14 for crisis support. 

For clients with an eating disorder, we cannot accept referrals if you have a BMI under 16, as we do not have the capacity to manage the medical needs associated with significantly low weight. 

Please do not hesitate to contact us should you have any further queries or questions regarding our psychologists or services!